In ecommerce fulfillment, it’s easy to talk about technology. Scanners, conveyors, and dashboards dominate conversations. But the truth is simple: warehouses don’t run on machines alone. They run on people. And not just any people, but dedicated teams who know the products, processes, and customers well enough to anticipate problems before they happen.
Warehouse team tenure drives customer trust and fulfillment accuracy year-round, not just in peak season. That’s why VEYER is the best 3PL fulfillment provider for brands that want accuracy, trust, and transparency in their supply chain.
The Hidden Value of Experience
Fulfillment is a discipline built on repetition and precision. When employees stay, they gain institutional knowledge that can’t be replicated with seasonal staff.
Experienced fulfillment associates are the backbone of reliable ecommerce fulfillment because they know where inventory should go, which SKUs tend to create challenges, and how to solve problems before an escalation occurs. They understand the customer’s expectations and take ownership of the brand they’re representing.
This consistency shows up in the data. VEYER maintains 99.9% order accuracy and shrinkage rates of less than 0.05%, far outperforming industry norms. The Warehousing and Fulfillment Costs & Pricing Survey estimates that shrinkage rates nearly doubled to 2.68% last year.
What the Industry Surges Get Wrong
Many warehouses rely on short-term labor to handle spikes in demand. While this might look cost-effective on paper, it often results in:
- Higher error rates.
- Slower ramp-up times.
- Inconsistent quality.
- A lack of ownership among workers.
- Regular slowdowns caused by constant onboarding and training on brand requirements.
High turnover creates hidden fulfillment costs for brands, including errors, escalations, and dissatisfied customers. That’s why VEYER takes the opposite approach. By investing in people and honoring tenure, we create an environment where associates thrive.
VEYER’s Edge: Long-Term People, Lasting Results
At VEYER, our numbers speak for themselves:
- Net Promoter Score (NPS) of 83, more than double the logistics industry average of 40.
- Average employee tenure of 10.5 years, compared to an industry average of just 2.9.
- Shrinkage rates under 0.05%, a result of people who care and know the systems inside and out.
Long-tenured 3PL partners like VEYER reduce shrinkage and fulfillment errors. With standardized processes, multiple levels of review, and teams who know our customers deeply, we can onboard new partners quickly and keep their products secure.
Retention pays for itself — fewer errors, lower shrinkage, stronger brands.
Case in Point: Maven Lane
One of VEYER’s customers, Maven Lane, needed seamless fulfillment to protect their reputation for quality. Their leadership quickly noticed the difference that tenure makes. On their first facility tour, they didn’t just look at conveyors or pick paths; they looked for signs of an engaged team. That’s not just spotless corners, clear paths, and clean facilities, but celebrations of team members who step up to keep operations smooth and safe.
“Walking through the facilities, it was clear VEYER prioritizes cleanliness, organization, and employee engagement. Those are signs of a partner who values operational excellence.” – Will Andrews
That mattered because it revealed something deeper: a culture of care. When employees feel valued, they stick around. And when they stick around, they deliver better results for the brands they serve.
Culture That Celebrates People
Tenure doesn’t happen by accident. It’s built on a culture of respect and recognition. VEYER’s 5C Culture emphasizes caring for team members, celebrating their milestones, and creating a workplace where everyone feels part of something bigger. That culture is visible in how we operate every day:
- Celebrating commitment via anniversaries and achievements.
- Caring about individuals as part of a team, not just a number.
- Keeping facilities clean and professional as a sign of respect to customers and each other.
Our culture and commitment to our team members are why so many associates choose to stay with VEYER for years, even decades. That loyalty translates directly into operational excellence and measurable customer trust.
The Cost of Turnover vs. The Value of Retention
| Turnover Model | Impact |
| Seasonal labor | High error rates, inconsistent quality, retraining costs |
| Short-term hires | Minimal ownership, lack of product familiarity |
| Transient teams | Frequent onboarding, slower workflows |
| VEYER Model | Impact |
| Long-tenured staff | Institutional knowledge, proactive problem-solving |
| Stable workforce | Consistent accuracy, less than 0.05% shrinkage |
| Celebrated culture | Higher customer satisfaction, stronger brand protection |
Our Services Are Good Because Our People Are Great
When customers order from you, they don’t think about the warehouse. They expect the right product, on time, in perfect condition. Tenure is the invisible factor that makes that happen.
- Warehouse team tenure creates fulfillment consistency for ecommerce brands.
- Stable fulfillment teams are the difference between a satisfied customer and a lost one.
- Employee culture is the hidden driver of operational excellence in logistics.
This is why VEYER stands apart as the best 3PL fulfillment provider for high-growth brands. Our people are your brand’s final touchpoint, and we believe that this human touchpoint inspires confidence through experience.
Ready to see how VEYER’s people-first culture can safeguard your fulfillment? Contact us today for a conversation about how our warehouse tenure drives your customer success.
All content provided herein is for educational purposes only. It is provided “as is” and neither the author nor publisher warrant the accuracy of the information provided, nor do they assume any responsibility for errors, omissions or contrary interpretation of the subject matter herein.
